Privacy Policy

At Read-Live.me, we take your privacy seriously. This policy describes how we collect, use, and handle your information when you use our services.

Information We Collect

We collect information to provide better services to all our users. This includes:

• Device information (browser type, IP address)
• Session usage data (duration, language preferences)
• Contact information (if you sign up as a host)

Audio Data Processing

Your voice data is sent securely to our transcription servers solely for the purpose of generating captions. It is not used to train public AI models.

Host accounts

When you create a host account we store the details you enter (name, e-mail, organisation, intended use) to set up your account and organisation, and a hashed form of your IP address for 30 days to detect abuse. If you do not confirm your e-mail address within 10 days, the account, the organisation and the sign-up are deleted. Once you have confirmed it, the sign-up is recorded as a lead in our CRM. You can ask us to delete your account and records at [email protected].

Support requests and contact messages

Support requests are stored in Read-Live with your e-mail and the text you send, so we can answer them. Contact messages from the website are also recorded in our CRM (Zoho, EU).

News and offers

If you tick the optional box on the sign-up form or the contact form, we send you occasional news and offers about Read-Live by e-mail from our CRM (Zoho, EU), where that consent is recorded with your record. Hosts with an account may also receive such e-mails on the basis of our existing customer relationship. You can withdraw at any time with the unsubscribe link in every such e-mail or by writing to [email protected].

Service providers

We use the following processors, all under contracts that comply with the GDPR: Zoho Corporation (Zoho Mail and Zoho CRM, EU data centres) for e-mail and for our customer records; Cloudflare (Turnstile) to protect our forms; Stripe for payments (card data never reaches us); our own Keycloak server for sign-in; Soniox and OpenRouter for live transcription and translation as described above.

How long we keep data

Contact messages are kept for 12 months and the hashed IP address that came with them for 30 days; copies of e-mails we sent for 7 days; records of failed deliveries for 90 days; support requests for as long as you have a host account and 12 months after they are closed; unconfirmed sign-ups for 10 days. Invoices, with the billing name, address and VAT number entered at checkout, are kept for seven years, as tax law requires.